An unexpected story was highlighted in a recent Forbes article analyzing the American Customer Satisfaction Index’s (ACSI) 2026 airline rankings: American Airlines recorded the biggest year-over-year increase in customer satisfaction, gaining seven points as the airline expanded customer
The global aviation industry gathered at APEX TECH 2026 in Los Angeles, California, to discuss the next frontier of inflight connectivity (IFC). IFC has emerged as the central nervous system of the modern passenger experience rather than a luxury perk or standalone function. Insights from
In 2003, Lufthansa became the first commercial airline to offer its passengers access to internet connectivity during a flight. Passengers traveling from Munich to Los Angeles paid $30 to access a very slow and unstable Wi-Fi service.
Inflight entertainment and connectivity (IFEC) took center stage during the APEX FTE Asia Expo 2025, held on November 11-12. The expo highlighted the industry’s growing emphasis on next generation passenger experience. Airlines and technology leaders emphasized the increasing importance
The global aviation community came together for three days of networking, collaboration, and forward-thinking at the 2025 World Aviation Festival (WAF) in Lisbon, Portugal. This year’s event brought together 5,533 registered attendees, 529 expert speakers, and 385 sponsors and exhibitors
From being an extra perk, inflight entertainment and connectivity (IFEC) is now a crucial component of the passenger experience and represents a significant differentiator for airlines. Previously considered a premium feature, passengers now expect seamless,
At APEX Tech 2025 in Los Angeles, the Airline Passenger Experience Association brought together global aviation leaders to discuss how cutting-edge innovation, connectivity, and data-driven personalization will shape the future of passenger experiences. This year’s
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